Support – VoltGo

Abstract 3D illustration of a battery charging

We are here to help

Whether you're an end-user needing a quick charge or a venue partner managing a station, our support team is ready to assist you.

24/7 availability for immediate rental assistance
Step-by-step guidance for app and station usage
Dedicated account management for venue partners

Frequently Asked Questions

Find answers to common questions about renting, partnering, and using ZapGO! powerbanks.

Still have questions?

Our support team is available 24/7 to help you with any issues.

Contact Support

How ZapGO! Works

Get fully charged in three simple steps. Fast, contactless, and designed to keep you moving.

Scan & Rent

Locate a ZapGO! station and scan the QR code with our app to unlock a powerbank instantly.

Charge on the Go

Plug in your device and keep moving. Our powerbanks come with built-in cables for all major phones.

Return Anywhere

Done charging? Simply slide the powerbank into any available slot at any ZapGO! station.

Quick Troubleshooting

Experiencing an issue? Check these common indicators first to get back to charging quickly.

Check Connection

Phone & App

If the app is unresponsive, force close it and verify your internet connection before scanning again.

Check Cable

Powerbank

Not charging? Ensure the built-in cable is firmly plugged into your device's charging port.

Check Station

Charging Station

If a powerbank isn't released, wait 30 seconds or try scanning a different available slot.

Still need help? Contact Support

Response Time: < 2 hours

Get in Touch

Need help with a rental or interested in hosting a ZapGO! station? Our team is ready to power up your experience.

Headquarters

ZapGO! HQ Amsterdam
Straat , 1111AA

Phone Support

+31 (0) 20 123 4567

Available Mon-Fri, 09:00 – 22:00 CET

Email Us

support@zapgo.nl

We typically respond within 2 hours.

Send a Message

Fill out the form below and our energy experts will get back to you immediately.

Modern, reliable, and convenient charging solutions. Never run out of battery when you need it most.

Quick Links

Contact Us

aaaaa, 1111 AA Amsterdam
+31 6 xxxx xxxx
hello@zapgo.nl

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